Order

When we accept an order, we charge the cost to your credit card at that time and set a future shipping date; unless the product is back-ordered. In that case a 50% deposit will be charged and a tentative shipping date will be discussed. The remainder of the cost will be charged to the card on or about the date of the shipment.Orders that are cancelled on the shipping date (after the rock is packed) will be charged a 50% re-stocking fee and 50% of the total deposit will be refunded to your credit card. If an order is cancelled before the shipment (packing) date, a 25% processing fee will be charged.If an order is placed and the purchaser does not request shipment within 60 days of the order date, the order is void and the deposit will not be refunded unless further contact and arrangements have been made. Extensions of shipping dates must be submitted through our contact form. If a purchaser requests a refund of his payment, the request must be made through our contact form.